Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the asian cookshop^TM relationship with you in relation to this website.
The term "the asian cookshop ^TM" or "us" or "we" refers to the owner of the website whose registered office is Raj stores - the asian cookshop ^TM, 28 Fairfield rd, Braintree, Essex. The term "you" refers to the user or viewer of our website.

1) The use of this website is subject to the following terms of use:
a) The content of the pages of this website is for your general information and use only. It is subject to change without notice.
b) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
c) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
d) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
e) All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
f) Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
g) From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website/s. We have no responsibility for the content of the linked website/s.
h) You may not create a link to this website from another website or document without the asian cookshop TM's prior written consent.
i) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
j) We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2) Website disclaimer
a) The information contained in this website is for general information purposes only. The information is provided by "the asian cookshop TM" and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
b) In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
c) Through this website you are able to link to other websites which are not under the control of "the asian cookshop TM" . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
d) Every effort is made to keep the website up and running smoothly. However, "the asian cookshop TM" takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

3) ORDERING FROM US
a) You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
b) Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made. All items ordered are thoroughly checked for any damage before posting. No damaged goods are posted.
c) We reserve the right to cancel or refuse an order without reason including:
(i) where goods are not available;
(ii) where we cannot obtain authorisation for your payment;
(iii) if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.
Any offers are at the descretion of our management and may be withdrawn without notice, offers cannot be used in conjunction with any other offer including free or discounted delivery offers unless stated.

Delivery And Handling
Deliveries are arranged through Parcelforce. As with most mail order firms we can not guarantee the service provided by the couriers we use for delivery. It is compulsory for the customer to ensure there will be someone available to take delivery at the shipping address provided as a signature will always be required to confirm delivery. If you have any other special delivery instructions please email us as soon as possible, so we can try to arrange this before despatch. All parcels are sent on a trackable service and there may be rare instances where the customer will be required to enquire direct with parcelforce/gls in order to resolve delivery issues.   

Deliveries to Europe
For orders outside of mainland U.K some flat rate prices are shown on the delivery prices page, these will be shown at checkout under 'delivery' If your country is not shown, please place your order and complete checkout, we will then email you our best qoute for delivery. Your order will not be processed until we receive your confirmation.  

Customs Charges
When ordering goods from us for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any required contact & additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies/restrictions vary widely from country to country, so you should contact your local customs office for further information, the customer is liable for orders held or destroyed by customs in such cases. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Where an order is returned to us, we will give you a full refund of the amount paid minus delivery cost & return delivery cost if applicable.

Orders over 27kg
The maximum order weight we can ship is 27 kg per parcel. For orders over this please place your order and complete checkout, we will then email you our best qoute for delivery. Your order will not be processed until we receive your confirmation.
Shipping and packing charges are calculated depending on the delivery destination. These charges are visible to you when you proceed to the Checkout and before you finalise the order transaction (up to 27 kgs, see above).
As checkout is an automated process there may unfortunately be errors in the delivery cost to some areas. Please place your order and complete checkout, if there is an error we will email you our best qoute for delivery. Your order will not be processed until we receive your confirmation.
Be assured that we have taken every care to ensure that we have sourced the most equitable shipping costs.

Schedule
Our warehouse operates Monday to Friday and we will try to despatch your order either the same working day or the next working day.
Delivery can take between 1 - 5 working days and will be delivered between 7.30am and 6pm, depending on destination and method of delivery.
If you have any queries with your order, please contact Customer Services at customerservices@theasiancookshop.co.uk

4) PRICING
a) All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto this website.
b) Where we charge separately for packing, carriage and insurance and other relevant charges, we will show separately either at checkout under 'delivery' or on the delivery prices page.
c) Our prices are reviewed periodically, but all prices shown are subject to change. Any changes to an item already ordered will be notified via email and not processed until confirmed.
d) Cheque payments for orders under £6 excluding delivery are liable to a 50p surcharge being added.
e) All payment of surcharges are non-negotiable.

5) CANCELLATION, DAMAGED GOODS AND RETURNS POLICY
In the unlikely event that an order is lost, damaged, delayed or faulty we will not be able to cover for any damages or losses beyond that of replacing the damaged good.
If for any reason you are not entirely happy with your order:

(a) you can notify us by email before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause (c) below.
(c) Returns Policy
Incorrect, Faulty or Damaged Goods - If you have received incorrect, missing, faulty or damaged goods, we must be notified immediately on delivery or within 24 hours of delivery to validate any claim. In these cases we reserve the right to managements opinion on whether the goods qualify for a refund, all refunds are subject to inspection and returning the goods to us does not guarantee a refund as it is at the managements discretion. They will check the goods fully for evidence of the return reason and if satisfied will then process a return. Place any damaged goods in a safe place with the original packaging as we will need to inspect the damage. If we cannot examine the goods we will not be able to offer a refund. Please send us a picture clearly showcasing the extent of any damage via email or post.

Parcels showing leaks, spills & signs of damage on delivery must be refused delivery and signed as damaged in transit. In the case of weight based items such as 10kg Rice etc, returns will also be weighed and we will need to be satisfied that damage & loss was caused during transit. This is because Parcelforce will not attempt to deliver parcels showing leaks, spills or damage and so the weights should be almost as the original weight bought. Please seal your returns securely as we cannot be held responsible for loss/damage during return delivery.

Rice/Flour - Customers ordering Rice/Flour must check that the rice packaging is intact on delivery BEFORE signing for delivery and signing confirms the rice has been received intact, invalidating any further claims. If necessary, keep the courier waiting!

Weighted Fresh Items - please note that all fresh items sold by weight are approximate, please allow a 10g allowance either way.

In the case of incorrect, faulty or damaged goods, we will reimburse the cost of you posting the goods back to us only if the cost has been agreed with our Customer Services Department via email first and after the managements inspection. We strongly advise that you use a recorded delivery service. If a recorded delivery service is not used and the goods do not reach us, we cannot be held responsible for the cost of the goods.

Where goods are returned to us by parcelforce due to non delivery because of customer error e.g the customer entered incorrect shipping details, did not arrange a redelivery or collect from depo/post office, we will provide a full refund minus the original postage costs. In the case of discounted or free delivery, this means the full cost of delivery will be deducted from the refund. Please bear in mind that the customer is always liable for any surcharges added by parcelforce for the return of shipments etc [especially international orders returned.]

Mind Changed
If you have changed your mind or feel the goods are unsuitable for you, we will refund the cost of the goods provided they are returned to us within 7 days of you taking delivery and the goods are in a new, unopened and unused condition, with all their original packaging intact.
In this case, you must bear the cost of returning the goods to us. We strongly advise that you use a recorded delivery service. If a recorded delivery service is not used and the goods do not reach us, we cannot be held responsible for the cost of the goods.

Returns Procedure
Please follow the below procedure to return goods to us:
1. Print out and fill in our returns note, available on request via email at customer services.
2. Please provide a full description of the reason for return in the space provided.
3. Wrap the items in their original packaging with all tags and labels etc relating to the returned goods.
4. Send the package with the completed Returns Note to:
Raj Stores Head Office
the asian cookshop TM
28 fairfield rd
Braintree
Essex
CM7 3HF
Please note, we strongly advise that you use a recorded delivery service. If you do not use recorded delivery and the goods do not get delivered back to us safely, we cannot be held responsible.
5. Please allow 30 days for us to process your return. We will notify you by e-mail when we have processed your return.
No returns can be processed unless all conditions are adhered to.

Refunds will only be made via the credit/debit card used for the original transaction but are usually in the form of a credit.
In the case of Free delivery, the actual cost to deliver the goods will be deducted from any refund where applicable.

d) The rights to return the goods to us as referred to in clause (c) above will not apply in the following circumstances:
(i) in the event that the product has been used or opened.
(ii) to any products that we have made customised specifically for you such as U COOK TM Curry kits
(iii) to any products we deem perishable, such as Frozen, chilled and fresh goods. These are ordered at the customers own risk.

The provisions of this clause do not affect your statutory rights.

6) PRIVAVY POLICY
This privacy policy sets out how "the asian cookshop TM" uses and protects any information that you give "the asian cookshop TM" when you use this website.
"the asian cookshop TM" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
"the asian cookshop TM" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.06.
a) What we collect:
We may collect the following information:
-name and job title
-contact information including email address
-demographic information such as post code, preferences and interests
-other information relevant to customer surveys and/or offers
b) What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping.
-We may use the information to improve our products and services.
c) We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
d) We may use the information to customise the website according to your interests.

7) SECURITY
a) We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
b) How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
c) Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
d) Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
-whenever you are asked to fill in a form on the website, look to see if there is a box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes
-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at theasiancookshop@tiscali.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 28 fairfield rd, Braintree, Essex. cm7 3hf.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

8) COPYRIGHT NOTICE
This website and its content is copyright of "the asian cookshop TM" - © "the asian cookshop TM" 2005. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
-you may print or download to a local hard disk extracts for your personal and non-commercial use only
-you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
-you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
- We reserve the right to use product images from manufacturers and wholesalers to promote the products we buy from them without infringing on copyright.

9) EMAIL DISCLAIMER
Email's and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of "the asian cookshop TM".
If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.
Please contact the sender if you believe you have received this email in error.